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SHIPPING POLICY
TURNAROUND
All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

CARRIERS
We use the following carriers to deliver our orders:
USPS, UPS, FedEx, & DHL

ORDER TRACKING
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

SHIPPING RATES
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

BACK ORDERS
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

RETURN POLICY
If you are not 100% satisfied with your purchase, you can either return your order for a full refund or exchange it for something else. You can return or exchange your purchase for up to 30 days from the purchase date. Returned or exchanged products must be in the condition you received them and in the original box and/or packaging.

HOW TO RETURN AN ITEM
Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase.

  1. Please email info@ultimatesoldierxd.com to request a refund and we will assign you a tracking #.
  2. Mail your returned item to:
    BH Toys, LLC
    Returns Department Tracking #
    1001 Avenida Pico C131 San Clemente, CA 92673
  3. Include in your package a signed note stating the reason for your return and the original receipt.

RETURN EXCEPTIONS
Some items cannot be returned if they are opened. Merchandise that has been used or altered will not be accepted for return or exchange.

RESTOCKING FEE
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

EXCHANGES
If your item is in like new condition, you may exchange your item for a different size, color or other variation of the same product. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping.